shuvo9 Terms and Conditions

1. Definitions and Interpretation

The following terms are used in these terms and conditions with the meanings described below:

• "Platform" means the shuvo9 website, application, and all related services.
• "User" or "You" means any person who has registered on or is using the shuvo9 platform.
• "shuvo9", "we" or "us" means the operating entity behind this platform.
• "Account" means your registered personal profile on the platform.
• "Balance" means the funds held in your account, expressed in Taka (BDT / ৳).
• "Bonus" means any promotional credit or reward granted by shuvo9.
• "Wagering Requirement" means the condition specifying the total amount that must be wagered before bonus funds become withdrawable.

2. Eligibility and Age Verification

To use the shuvo9 platform, you must meet all of the following conditions:

• You must be at least 21 years old. Use of this platform by anyone under the age of 21 is strictly prohibited.
• You are opening an account and playing in your own name and of your own free will.
• You have the legal capacity to enter into a binding contract.
• You are not accessing the service from a country or jurisdiction where online gaming is explicitly prohibited.

3. Account Registration and Management

3.1 Registration

Each person may open only one account. Opening multiple accounts under the same person's name is against shuvo9's rules and may result in account termination. All information provided at registration must be accurate, complete, and up to date.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing anyone else to use your account is prohibited. If you suspect unauthorised access to your account, notify our support team immediately.

3.3 Updating Information

If your name, mobile number, or payment details change, update your account promptly. shuvo9 will not be responsible for delays or issues with withdrawals caused by incorrect information.

4. Financial Transactions — Deposits and Withdrawals

4.1 Deposit Rules

• The minimum deposit amount is ৳100 (applicable to all payment methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Make sure to use the correct account number when depositing. shuvo9 is not responsible for incorrect transactions.
• All deposits must be made from your own payment account — deposits via third parties are not accepted.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Any active bonus wagering requirement must be completed before a withdrawal can be made.
• Large withdrawals may be held until identity verification is complete.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 earns a ৳1,000 bonus for a total balance of ৳2,000; depositing ৳22,000 earns the maximum ৳10,000 bonus for a total balance of ৳32,000.

5.2 Wagering Requirement

To withdraw the welcome bonus, you must wager 15 times the bonus amount. Example: a ৳1,000 bonus requires ৳15,000 in total wagers to be completed.

5.3 General Bonus Terms

• Each bonus offer has its own expiry period — any unused bonus will be cancelled after it expires.
• A bonus may only be used on specified games.
• A new bonus cannot be activated while another bonus is active.
• If bonus abuse or strategic misuse is detected, the account may be suspended.
• shuvo9 reserves the right to modify or cancel any bonus offer at any time.

6. VIP Program

The shuvo9 VIP program has three tiers that offer special benefits to regular players:

• Bronze: Weekly cashback of up to 0.5%.
• Silver: Weekly cashback of up to 1.0%.
• Gold: Weekly cashback of up to 1.5%.

You can move up to higher VIP tiers through regular play. Each tier offers cashback, special offers, and priority support. shuvo9 reserves the right to change VIP tiers and benefits.

7. Prohibited Activities

The following activities are strictly prohibited on the shuvo9 platform:

• Operating multiple accounts or opening an account in someone else's name.
• Using the platform for money laundering or any illegal purpose.
• Strategic abuse of the bonus system (bonus hunting, arbitrage, etc.).
• Using software, bots, or automated systems to play games.
• Attempting to compromise the system through hacking, phishing, or any other technical manipulation.
• Registering with a false identity or fraudulent information.
• Harassing or threatening other users.

If any of the above prohibited activities are detected, shuvo9 reserves the right to suspend the account, confiscate the balance, and take legal action.

8. Responsible Gaming

shuvo9 believes in responsible gaming. We place the highest importance on the health and wellbeing of our users.

• You can set your own deposit limits, wagering limits, or session time limits.
• We offer the option to temporarily or permanently exclude yourself (self-exclusion) if needed.
• If you feel that gaming is having a negative impact on your daily life, relationships, or financial situation, please take a break.
• We are committed to preventing anyone under the age of 21 from using the platform.

For more information on responsible gaming, visit our Responsible Gaming page.

9. Privacy and Data Protection

shuvo9 uses industry-leading SSL encryption and cybersecurity technology to protect your personal data. Your information will never be sold or transferred to third parties.

We collect and process your information for the following purposes:

• Account verification and management.
• Processing financial transactions.
• Preventing fraud and money laundering.
• Improving service quality and customer support.
• Meeting the requirements of lawful regulatory bodies.

For full details of our privacy practices, please read the Privacy Policy page.

10. Intellectual Property

All content on the shuvo9 platform — logos, designs, software, text, graphics, and game content — is the intellectual property of shuvo9 or its licensors. Reproduction, distribution, or commercial use of any part of this material without our prior written permission is strictly prohibited.

11. Limitation of Liability

shuvo9 will not be liable in the following circumstances:

• If service is disrupted due to natural disasters, cyberattacks, or other unavoidable events.
• If loss occurs due to the user's own negligence or breach of rules.
• Due to delays or failures in third-party payment processing.
• If a game is interrupted mid-session due to loss of internet connection.

However, if a user's balance is affected due to a technical error, shuvo9 will resolve the issue through a reasonable investigation.

12. Account Closure and Suspension

12.1 At the User's Request

You may request account closure at any time via live chat. Available balance should be withdrawn before closing the account.

12.2 At shuvo9's Initiative

shuvo9 may suspend or close an account without notice in cases of rule violations, fraud, or suspicious activity. In such cases, shuvo9 reserves the right to hold the balance until the investigation is complete.

13. Dispute Resolution

In the event of a dispute, please contact our support team first. We provide support 24/7 via live chat. Most disputes can be resolved through direct communication.

If the matter is not resolved via live chat, submit a written complaint by email to [email protected]. We will review your complaint and respond as soon as possible.

14. Changes and Updates

shuvo9 reserves the right to modify these terms and conditions at any time. Users will be given appropriate notice of significant changes. Continued use of the platform after any changes means you have accepted the updated terms.

We recommend visiting this page regularly to stay informed of the latest terms and conditions.

15. Contact and Support

If you have any questions or comments about these terms and conditions, please get in touch with us:

• 24/7 live chat support — directly from any page on the platform.
• Email: [email protected]

Our support team is able to provide service in Bengali and is available seven days a week, 24 hours a day.