shuvo9 Privacy Policy

This Privacy Policy ("Policy") is issued by the entity operating the shuvo9 platform ("shuvo9", "we", "us") and applies to the website at https://shuvo9.cam and all related services. When you register on our platform, log in, play games or use any of our services, you agree to the terms of this Policy.

shuvo9 operates as a safe and trusted online gaming platform for players in Bangladesh. Protecting your privacy is one of our core commitments. We use SSL encryption and industry-standard data protection practices to keep all your personal information secure. Please read this policy carefully — if you have any questions, contact us via 24/7 live chat or at [email protected].

shuvo9 may collect the following types of information from you. The main purpose of collecting information is to provide you with a seamless, safe and personalised service.

1.1 Information You Provide Directly

Information you give us directly when registering or managing your account includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
• Messages and attachments you send via live chat or email

1.2 Automatically Collected Information

When you visit our website or use our app, we automatically collect the following technical information:

• IP address and device identifier information
• Browser type, version and operating system
• Pages visited, session duration and click patterns
• Information from cookies and similar tracking technologies
• Referral source (where you came from before arriving at our site)

1.3 Identity Verification Information (KYC)

To ensure responsible gaming and financial security, we follow a Know Your Customer (KYC) process. As part of this, photos of your national ID, passport or driving licence, as well as a selfie photo, may be collected.

shuvo9 uses collected information only for specific, lawful and transparent purposes. We process your information for the following reasons:

2.1 Service Operation and Improvement

• Registering, verifying and managing your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay and bank transfers)
• Providing bonuses, promotions and VIP programme benefits
• Improving platform functionality and user experience
• Providing a personalised experience based on gaming history and preferences

2.2 Security and Protection

• Preventing fraud, money laundering and illegal activity
• Detecting unauthorised access to accounts
• Monitoring play patterns to ensure responsible gaming
• Maintaining system integrity and a fair gaming environment

2.3 Communication and Support

• Providing customer support via live chat and email
• Sending important account-related notifications
• Sharing promotional information and offers with your consent
• Informing you about policy changes

shuvo9 does not sell your personal information to third parties. However, certain information may be shared in the following circumstances to keep our services running smoothly:

3.1 Service Provider Partners

Only necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe), KYC verification agencies and technology service providers. These partners are contractually bound to follow our privacy standards.

3.2 Legal Obligations

We may be required to disclose information in response to applicable laws in Bangladesh, court orders or lawful requests from government authorities.

3.3 Business Transfers

In the event of a merger, acquisition or sale of assets, user information may be transferred. You will be notified in advance in such circumstances.

shuvo9 applies industry-leading technical and organisational measures to keep your personal information secure.

4.1 Technical Security

• SSL/TLS Encryption: All data transmission on our site is protected by 256-bit SSL encryption.
• Data Encryption: Stored information is protected using industry-standard encryption methods.
• Firewall and Anti-Fraud Systems: Advanced firewalls are used to prevent unauthorised access.
• Secure Payment Processing: All financial transactions are completed through secure, verified payment gateways.

4.2 Organisational Security

• Need-to-know access policy for information
• Regular privacy and security training for staff
• Regular security audits of systems and applications
• 24/7 monitoring to detect suspicious activity

4.3 Response to Data Breaches

If a security breach is identified, we will notify affected users in a timely manner as required by law and take prompt action to limit any damage.

As a user of the shuvo9 platform, you have the following rights regarding your personal information:

Cookies are small text files stored in your browser. shuvo9 uses cookies to improve your experience and to keep the platform running correctly.

6.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and core site functionality. Without these, the site cannot work properly.
• Functional Cookies: Remember your language preferences, session data and user settings.
• Analytics Cookies: Collect anonymous data to help us understand which pages are visited most and how users interact with the site.
• Security Cookies: Used to prevent fraud and ensure secure transactions.

6.2 Cookie Controls

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.

shuvo9 retains your personal information only for as long as it is needed for the relevant purpose or is required to meet legal obligations.

7.1 Active Accounts

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal requirements.

7.2 Financial Transaction Records

Under Bangladesh financial regulations, retaining records of financial transactions for a prescribed period is legally required.

7.3 Deletion Requests

If you request deletion of your information and there is no legal obligation to retain it, we will remove your information from our active systems within a reasonable time.

shuvo9 is for persons aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor is using our platform, that account will be closed immediately and all associated information will be deleted.

To learn more about responsible gaming, please visit our Responsible Gaming page.

shuvo9 reserves the right to change or update this Privacy Policy at any time. When significant changes are made to the policy, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a notification banner on the website
• Updating the "Last Updated" date at the top of this page

Continuing to use our platform after any changes means you are agreeing to the updated policy. We therefore recommend that you visit this page regularly.

If you have any questions, concerns or complaints about this Privacy Policy, please contact our privacy team:

We believe that trust built on transparency and honesty is the foundation of a lasting relationship. shuvo9 is always committed to protecting your privacy.